Privacy Policy

MTC E-Waste Recycling Private Limited (“MERPL” or the “Company”) is committed to protecting the privacy of individuals who utilize its website and services. This Privacy Policy governs the collection, use, and disclosure of your personal information when you visit our website, engage with our services, or otherwise communicate with us.

The Company’s services, facilitated by its website, https://mtcewaste.com/, include:

• E-waste recycling, plastic recycling, battery recycling, ELV scrapping, demolition, and other allied solutions.
• Future services such as traceability, carbon credits, consultancy, turnkey projects, and digital platforms in waste management and the circular economy.

This Privacy Policy applies to personal information collected from residents of India. It does not apply to third-party websites to which MERPL may link. We may update this policy periodically to reflect changes in our practices or legal obligations. The revised policy will be posted on this page with an updated “Last Updated” date.

By using our services, you expressly consent to the collection, storage, processing, and transfer of your personal information in accordance with this Privacy Policy.

Definitions

Personal Information is any information that relates to an identifiable individual and is capable of identifying that individual, either directly or indirectly, alone or in conjunction with other information. Examples include, but are not limited to, your name, postal address, and telephone number.

Sensitive Personal Data or Information (SPDI) is a specific category of Personal Information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. This includes, but is not limited to, financial information, passwords, and biometric data.

How We Collect Your Information

We collect Personal Information from you, from third parties, and automatically through your use of our services. The information we collect and process varies based on your interactions with us.

Information You Provide to Us

• Personal and Contact Information: Name, contact number, address, email address, company name, job title, and details submitted via forms.
• Business Information: Service requests, partnership inquiries, and trade-related information submitted to engage our services.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and usage, which may include:

• Log Data: Your IP address, browser type and settings, operating system, and a record of your visits, including the pages you accessed and the date and time.
• Device Information: Device type, unique identifiers, and mobile network information.
• Usage Data: Information about how you interact with our website, such as features accessed, time spent on pages, and transaction history.
• Location Information: We may infer your general location (e.g., city, state) from your IP address. With your explicit consent, we may collect precise location data via GPS or Wi-Fi for service provision.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies. For further details, please refer to the “Cookies and Tracking Technologies” section.

Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media: Information you make public on social media platforms when you interact with our official accounts.
• Analytics Providers: Aggregated or anonymized data from third-party analytics services.
• Payment Processors: Transaction details provided by payment processors, although we do not directly store your full credit card information.

How We Use Your Information

The Company utilizes the information it collects for the following purposes:

• Lead Generation and Communication: To generate business leads, respond to inquiries, and conduct business communications, including outbound calls and electronic correspondence.
• Service Provision: To provide our services, including recycling, scrapping, and demolition, as requested by the user.
• Future Services: To inform you about new services under development, such as traceability, carbon markets, and other allied solutions.
• Marketing and Promotions: To send you marketing materials, promotions, newsletters, and information about our campaigns.
• Website Improvement and Security: To analyze website traffic and user behavior to improve functionality and maintain the security of our services against fraudulent activity.
• Legal and Regulatory Compliance: To process your information to comply with legal obligations and regulatory requirements.

Data Sharing and Disclosure

The Company may disclose Personal Information to third parties under the following circumstances, and for the purposes delineated herein:

• Corporate Affiliates: We may share data with our group companies, affiliates, and subsidiaries for internal business purposes and the provision of our services.
• Service Providers: We may engage third-party service providers to perform functions on our behalf, such as IT, hosting, marketing, and data analytics. These providers are obligated to protect your information and may only use it for the purposes for which we have provided it.
• Business Partners: Your information may be shared with strategic partners, joint venture partners, and compliance partners to deliver collaborative projects or services.
• Legal and Regulatory Authorities: We may disclose your information to regulators, government bodies, or law enforcement agencies when we are required to do so by law, court order, or legal process.
• International Transfers: When necessary, we may transfer your data to our international partners. We ensure these transfers are protected by appropriate data transfer safeguards as required by law.

The Company will never sell, rent, or lease your Personal Information to third parties for their independent marketing or business purposes. The sharing of your information, as described in this policy, is strictly limited to the purposes necessary for providing and improving our services, as well as for our legitimate business operations.

Sensitive Personal Data or Information (SPDI)

We classify certain information, such as financial details (including payment information), passwords, and other information, as Sensitive Personal Data or Information (SPDI) under applicable law. We collect and process such information only after obtaining your prior consent and solely for lawful purposes related to our services. We will not disclose your SPDI to any third party without your consent, except where such disclosure is necessary to comply with a legal obligation or is required by lawful government authorities.

You have the right to review the SPDI provided to us, request corrections if any part of it is inaccurate or incomplete, and withdraw your consent at any time by contacting us.

Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies for website functionality, analytics, and targeted communication.

• Cookies: Small data files stored on your device that help us remember your preferences and track your usage to improve your experience. You can control how your browser handles cookies through its settings.
• Web Beacons: Small graphic files that allow us to monitor the usage of the website or the opening of emails.

You may configure your browser to refuse all cookies; however, some portions of our website may not function properly if you do not accept cookies.

Data Security

The Company implements commercially reasonable and industry-standard technical and organizational security measures, including encryption, firewalls, and access controls, to protect Personal Information against unauthorized access, use, or disclosure. It is, however, acknowledged that no method of data transmission or electronic storage is entirely secure. Accordingly, the transmission of any Personal Information is undertaken at the user’s sole risk.

Data Retention

We will retain your Personal Information only for as long as necessary to fulfill the business, marketing, and compliance purposes outlined in this policy. In certain cases, we may be required by law to retain data for a longer period. When your data is no longer necessary, it will be securely deleted or anonymized.

Your Rights

Individuals possess certain rights concerning their Personal Information. These rights may be exercised by submitting a written request to our designated Grievance Officer. These rights include:

• Access, Correction, or Deletion: The right to request access to the Personal Information we hold about you, to have any inaccuracies corrected, or to have your data deleted.
• Restriction of Processing: The right to ask us to restrict the processing of your data in specific situations.
• Objection to Marketing: The right to object to us using your Personal Information for direct marketing purposes.
• Withdrawal of Consent: The right to withdraw your consent for data processing at any time.
• Data Portability: The right to receive your Personal Information in a structured, commonly used, and machine-readable format, where feasible.

We will process such requests within a reasonable timeframe, unless retention is required by law.

Third-Party Links

Our website may contain links to websites or services operated by third parties. We have no control over the privacy practices, content, or security of these external sites. The inclusion of a link does not imply endorsement of the third-party site. We are not responsible for the protection of any information you provide while visiting such sites, and this Privacy Policy does not apply to them. You are advised to review the privacy policy of every website you visit.

Content Disclaimer

The content on this Website, including all blogs, articles, and publications, is provided for general informational purposes only. This content is provided on an “as-is” basis and should not be construed as professional advice of any kind, whether legal, financial, or technical.

The opinions and views expressed in these publications belong to the individual authors and do not necessarily represent the official position of MERPL. We disclaim any and all liability for reliance on such content. You are advised to seek independent professional advice before making any decisions based on the information provided on this site.

This content is subject to change. We may update, edit, or remove it at any time without notice. Your continued use of the website signifies your acceptance of these terms.

Future Services Disclaimer

As we expand our business to include new services such as traceability, carbon markets, consultancy, alloys, and global circularity platforms, our data collection, processing, and sharing practices may evolve to support these offerings. We will notify you of any significant changes to our privacy practices and update this policy accordingly. Your use of any future services will be subject to the then-current Privacy Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of the policy. Your continued use of the Website after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.

Grievance Redressal

For any grievances relating to your personal data or this Privacy Policy, you may contact us at info@merpl.in. The details of the designated Grievance Officer will be updated shortly, in compliance with applicable law.